How soon does Hazel Moon deliver its products?
Turns out, there is no set time for delivery of your product. We follow an estimated timeline according to your shipping options and decide the ETA. However, orders are usually processed within 1-2 days, and they seldom get delivered in more than 3-5 days.
What qualifies my item for refund from Hazel Moon?
Not getting the right fit, or the product differs from the pictures? You simply have to return your product within 30 days of delivery. And if there is an error from our end, we refund the shipping costs. Your refundable amount should come in a week. But we can fast-track that as well. Here is a break up of the ideal timeline:
- Transit time to receive the product from the shopper: 2-5 days.
- Processing the return: 1-2 days.
- Lastly, the time the bank takes to process the refund request: 2-5 days.
How do I receive a refund from Hazel Moon?
If any queries regarding the refund procedure, do contact us and provide us with your order number. We will ensure that your amount is refunded and respond as quickly as possible.
How to choose the correct size?
When you shop at Hazel Moon, you receive an exhaustive size guide to decide on the appropriate garment fit. Whether it is a top, robe, bottom, or nightie, sizing options can become endless. But, we offer many sizes, and they are located right under the product. Simply go to where the product description is and click on “Size” right next to “Reviews.” And choose your size accordingly. We ensure you get the perfect fit, or else it’s on us.
Do you offer an EMI option for payments?
Definitely, all our products can be bought via installments. The amount and frequency of payment are written below the price of the products.
Is there an option for cancelling orders?
While we understand that you might place too many orders sometimes, we currently do not have a cancellation system. However, we do intend to offer buyers a cancellation window in the future. If you need a refund for any item, we would be happy to assist.
What range of products does Hazel Moon offer?
From delightful tops, bottoms, nighties, robes, we offer a range of sleep and loungewear available in washable, modal fabric, cotton, and other fabrics. We hope you enjoy your shopping experience here on HazelMoon.com.
How to choose the correct product?
Need a style that matches your taste? Our website makes accessing our wide range of tops, bottoms, nighties, robes a seamless experience. We offer comprehensive information on fabrics, styling, and detailing. After you purchase an order from us, you are guaranteed to leave a happy and informed customer.
How long has Hazel Moon offered sleepwear and loungewear?
Surprisingly, Hazel Moon started with loungewear in 2016 to create attractive designs made for women that can be worn in and out of bed. And the cornerstone of our fashion boutique is to offer comfortable wear stitched with the highest quality fabric.
Are your products environment-friendly?
Yes, of course, our brand believes firmly in environment-friendly practices and resourcing garments from ethical work environments with good conditions. But our products are affordable and promise to last a long time. For instance, our washable silk fabric can withstand hand-washing, and most of our other items are machine-washable.
What to do in case the product is lost, stolen, or damaged?
In such a case, please file a claim with the shipping carrier and then contact us with your order number. And we will work towards resolving your issue.
How do I contact Hazel Moon?
Send in a query and we will get back to you within 48 hours. However, if you send in one on Friday, then it may take till Monday to get resolved. But, we will do our best to fast-track it.
What modes of payments can I use to purchase from Hazel Moon?
We accept Visa, Mastercard, PayPal, American Express, Visa Electron, and Maestro.
How does the Afterpay facility work?
You have to select the Afterpay option after checkout and it allows you to pay the sum in four installments. You can pay each installment in two weeks. All you need to do create an Afterpay account.